Please use our Technical Support Request Form to email us with the details of your problem. This will allow our engineers to get back to you with a ready solution, instead of keeping you on the line while researching your request.

A full description of the problem, with details of the operating environment, PC or PDA platform and the type of network connection would be most helpful.

If reaching us by phone then you should be at your computer, PDA or other nework terminal, have your documentation at hand and be prepared to provide a description of:

• plogg version
• environment (hardware, OS etc.)
• messages, prompts on the screen
• actual problem

You can also reach us by dialling 44 (0) 1472 266731, Monday through to Friday from 9 a.m. to 5 p.m. UK time.

Most plogg software and firmware updates are downloadable as password-protected WinZip archives. To install one, please

• obtain password, if required
• download archive file and unzip
• runSetup, follow on-screen instructions